Privacy information for the Gatwick Taxis website and booking service.
Last updated: 10 September 2026
Gatwick Taxis is operated by Sussex Airports Taxis Ltd. This notice explains how personal information is used in connection with gatwick-taxis.com and our booking service. Contact us at info@gatwick-taxis.com, by telephone on +44 1273 011219, or by post at 66 High Street, Lewes, East Sussex, BN7 1XG, United Kingdom.
When you request a quote, make a booking or contact us, the information you provide can include your name, telephone number, email address, pickup and destination addresses, travel dates and times, flight details, passenger and luggage numbers, and booking notes. We also use booking references, payment or refund records and correspondence needed to manage your journey.
Please provide only the information needed for your enquiry or transfer. Do not send payment card numbers or unnecessary sensitive information by email or WhatsApp.
We use journey and contact details to provide quotes, arrange and fulfil bookings, communicate pickup details, manage changes, cancellations and refunds, and respond to questions or complaints. Information necessary to take steps at your request before a booking or to fulfil your booking is processed for those contractual purposes.
Records may also be needed to meet legal and accounting obligations. Necessary processing to protect the booking service, prevent misuse and handle disputes may be based on legitimate interests, taking account of your rights. Where consent is required for optional uses, you can withdraw that consent without affecting processing that already took place.
Details needed to carry out your transfer are shared with the allocated driver and, where a journey is fulfilled by a partner operator, that operator. Booking, website, communications and payment service providers may process information needed to deliver their services. Information may also be disclosed where required by law or to handle a legal claim.
The website uses address lookup services, and links may open third-party services such as Google Maps, WhatsApp or external review platforms. Those services have their own privacy notices. Please review them when using those services. Contact us if you need more information about a provider involved in your booking.
Cookies and similar technologies support website functionality, booking sessions and saved preferences. Use the cookie controls displayed on the website, where available, and your browser settings to manage cookies. Blocking essential cookies may prevent parts of the booking service from working. Third-party services may set cookies subject to their own settings and notices.
Information is kept for the period needed for its purpose. The criteria include completing your journey and any related enquiry, handling refunds or disputes, and meeting applicable record-keeping obligations. Different records may need different retention periods. Contact us to ask about the retention period applicable to your information.
Depending on the circumstances and lawful basis, UK data protection law provides rights to request access, correction, erasure, restriction, portability, or to object to processing. Some rights are subject to exceptions. Contact us using the details above to make a request; we may need to verify your identity.
You can also complain to the Information Commissioner’s Office (ICO). We welcome the opportunity to address your concern directly.
This notice may be updated when the service or its information practices change. The date above identifies this version. For privacy questions, contact Sussex Airports Taxis Ltd at the email or correspondence address above.